Refund Policy
This is a plain-language summary of our policy, not legal advice.
This policy explains what can be refunded, when, and how. It is written in plain language and is meant to be read alongside our Terms of Service.
The chart is free
Your BaZi chart — the four pillars, your Day Master, and five-element balance — is computed for free. There is nothing to pay for the chart, and nothing to refund on it.
What is refundable
The only paid product is the full reading: a one-time US$24 purchase, with no subscription and no recurring charges. This policy applies to that US$24 report.
7-day regenerate-or-refund guarantee
The reading is built on a deterministic classical-BaZi facts engine. If the computation is wrong — the wrong pillars, Day Master, or elemental balance for the birth details you entered — we refund you in full, no questions asked, within 7 days of purchase.
If the interpretation itself disappointed you, write to us within 7 days and we will regenerate your reading once, free of charge. If the regenerated reading still falls short, we refund you in full within the same 7-day window.
When a purchase is refunded, access to the report is revoked: the report link stops working. This keeps the guarantee honest for everyone.
How to request a refund
Email [CONTACT EMAIL] from the address you used at checkout, and include your order or receipt reference. Tell us briefly what went wrong — for a computation error, that is all we need. If you'd rather have the reading regenerated than refunded, say so and we will run it again first.
How refunds are issued
Approved refunds are returned to your original payment method through our payment processor. Depending on your bank or card issuer, it usually takes 5–10 business days for the money to appear.
Digital delivery
Reports are digital goods, generated and delivered to the email you provide right after purchase. Receiving your report does not remove your refund rights under this policy, or any rights you may have under applicable consumer-protection law.
Questions
Questions about a charge or a refund? Email [CONTACT EMAIL].